COVID-19 Educator Help Desk

Hi all, I've got another question. A teacher reported to me when using a paid or free Zoom account, the following happened. Where I work, classroom teachers have paid Zoom accounts, and other staff, such as classroom aides, have free Zoom accounts.

The teacher reported that the first time the host created a breakout room, it kicked the participants out of the meeting altogether. The second time the host created a breakout room, both the participants and host remained in the room. Any further breakout rooms that were created worked. The teacher reported this happened with both the paid and free accounts.

Does anyone have any suggestions or fixes? I have not encountered this glitch personally myself.

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Mia Gutsell
Instructional Technology Specialist
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Hi Mia,
My teachers have reported this happening as well.  From my initial research into this, it seems that this can often happen if the Zoom software is not updated.  To update the software on a computer, you click on your profile picture square in the main Zoom app menu, click "Check for Updates" and then it will run and install updates on the software.  For our iPad apps (which should automatically update) we have been uninstalling and reinstalling the apps and that seems to help as well.
There was another post about Zoom on Chromebooks causing overload and several hardware companies are issuing updates to their OS to help with this issue.  Hope this helps!  I look forward to seeing what other people have found as well!

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Maureen Young Instructional Technology Coach/Director
Instructional Technology Coach
Washtenaw International High School Middle Academy
Ypsilanti, MI
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Original Message:
Sent: 09-24-2020 16:21
From: Mia Gutsell
Subject: Zoom Breakout Room Glitch

Hi all, I've got another question. A teacher reported to me when using a paid or free Zoom account, the following happened. Where I work, classroom teachers have paid Zoom accounts, and other staff, such as classroom aides, have free Zoom accounts.

The teacher reported that the first time the host created a breakout room, it kicked the participants out of the meeting altogether. The second time the host created a breakout room, both the participants and host remained in the room. Any further breakout rooms that were created worked. The teacher reported this happened with both the paid and free accounts.

Does anyone have any suggestions or fixes? I have not encountered this glitch personally myself.

------------------------------
Mia Gutsell
Instructional Technology Specialist
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