COVID-19 Educator Help Desk

Chromebook Trouble Shooting Guide

  • 1.  Chromebook Trouble Shooting Guide

    Posted 05-07-2020 19:29
    Hello,
    Many of our districts have parents who are now helping their children with their school work including helping them use their devices. Many parents are having a hard time with their child's Chromebook. Does anyone have a troubleshooting guide for parents in using a Chromebook? We need either a document or video(s) with tips on how to use a Chromebook and how to troubleshoot issues.

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    Mark Archon
    Director
    Office of the Fresno County Superintendent of Schools
    ------------------------------
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  • 2.  RE: Chromebook Trouble Shooting Guide

    Posted 05-08-2020 08:56

    Hi Mark,

    Are there specific issues that your students and parents have been having with the Chromebooks? The benefit of Chromebooks is their simplicity as it is mostly just the Chrome web browser and, in some cases, the Google Play Store. In our district, we have also leveraged the use of settings in the Admin Console to streamline and simplify the experience for students and parents.

    Thanks,

    Jeff



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    Jeff Tham
    Director of Technology
    Bradford Central School District
    ------------------------------

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  • 3.  RE: Chromebook Trouble Shooting Guide

    Posted 05-18-2020 11:26
    Hi, @Mark Archon

    This is a tricky situation where we are asking parents and families to support a tool that they may not be familiar with. ​I found a few resources that may be of use to you and your families.
    Hopefully, you are finding what you need to best support the work that is happening in your area and district. Thanks for asking!

    Cindy


    ------------------------------
    Cindy Etherton
    Instructional Designer | Online Educator
    OR
    ------------------------------

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  • 4.  RE: Chromebook Trouble Shooting Guide

    Posted 05-10-2020 21:14
    If it helps, I made this Wakelet collection for teachers who had students "accidentally" enabling features and not knowing how to fix them. http://bit.ly/chromebookfixes




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    -Karyn (@Filibuster3)
    Technology Training Specialist
    MIEExpert, MIETrainer, Apple Teacher, Google Certified Educator-Level 2, National Geographic Certified Educator
    https://gktechies.wordpress.com/ (blog)
    https://delivr.com/27zf2 (Accessibility collection)
    http://bit.ly/gktechies YouTube Channel
    ------------------------------

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  • 5.  RE: Chromebook Trouble Shooting Guide

    PLN Leader
    Posted 05-13-2020 13:48
    This is a great resource, Karyn. I'm sure a lot of the issues would be helped with this information.

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    Suzanne Becking
    Associate Professor
    Fort Hays State University
    skbecking@mail.fhsu.edu
    ------------------------------

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  • 6.  RE: Chromebook Trouble Shooting Guide

    Posted 05-14-2020 08:12
    Hey, Mark, I looked at several resources for you and I think that https://www.schooledintech.com/7-easy-chromebook-troubleshooting-tips/ has some essential stuff in plain language that you can easily point your parents (and kids) to. I have a chromebook I won one year at ISTE that I use for streaming on my tv that I'm going to run some of these on!

    Stay safe and well,
    Scott

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    Scott Merrick, Co-Chair, ISTE VENetwork
    Metro Nashville Public Schools and the Metaverse
    Nashville TN
    ------------------------------

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  • 7.  RE: Chromebook Trouble Shooting Guide

    PLN Leader
    Posted 05-14-2020 20:27
    Have you taken a look at the Chrome link page from Google? We linked a few of Chromebooks through family link. A lot of thought and planning went into our 1:1 Technology Initiative.

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    David Lockett
    STEM Teacher
    Bok Academy
    ------------------------------

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  • 8.  RE: Chromebook Trouble Shooting Guide

    Posted 05-15-2020 08:14
    Hi, Mark,

    I thought that this link had some good basics for parents: https://elmhurstpubliclibrary.org/lib/wp-content/uploads/ChromeBookBasics_Handout_091217sv.pdf.

    Best if Luck!

    Marcy:)

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    Marcy Brugger
    Dist. Technology Integration Specialist
    Elmwood 322
    ------------------------------

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  • 9.  RE: Chromebook Trouble Shooting Guide

    Posted 05-20-2020 11:32
    This is a GREAT Chromebook resource! Thank you for sharing :)

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    Torrey Trust
    ISTE Teacher Education Network Past President
    ------
    Associate Professor of Learning Technology
    University of Massachusetts Amherst
    www.torreytrust.com
    ------------------------------

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